Engineering Service Systems in the Digital Age
Benedikt S. HöckmayrBenedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.
年:
2019
出版:
1st ed.
出版社:
Springer Fachmedien Wiesbaden; Springer Gabler
语言:
english
ISBN 10:
3658262036
ISBN 13:
9783658262037
系列:
Markt- und Unternehmensentwicklung Markets and Organisations
文件:
PDF, 7.16 MB
IPFS:
,
english, 2019
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