Crucial Conversations Tools for Talking When Stakes Are High

Communicate best when it matters most! This is the definitive guide to clear, purpose-driven communication - revised and updated with new insights and powerful techniques. The classic guide to conversing in high-impact situations, ""Crucial Conversations"" helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: transform negative feelings into powerful dialog; make it safe to talk about almost anything; be persuasive, not abrasive; improve professional and personal relationships; and, impact productivity, quality, and safety.