Delighting Your Customers
Owton A.
Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, and reaching customers is a big challenge for small companies. This book offers you advice on key issues such as: understanding your customers, creating a customer service strategy, hiring the right people, setting up and implementing complaint processes, and adding a personal touch.
年:
2007
语言:
english
页:
166
ISBN 10:
1408102447
ISBN 13:
9781408102442
文件:
PDF, 1.37 MB
IPFS:
,
english, 2007